Privacy Policy

Introduction

De Montreal is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with applicable data protection laws and regulations in Canada, including those enforced by Loto-Québec (Société des casinos du Québec). By using our services, you agree to the terms outlined in this Privacy Policy.

Data Collection

When you register for an account with De Montreal, we collect personal information that may include, but is not limited to:

• Registration data: name, date of birth, address, phone number, and email address.
• Payment details: credit card information, banking information, and transaction history.
• Technical logs: IP addresses, device identifiers, browser types, and cookies.

We may also collect information regarding your gaming activity, preferences, and feedback to enhance your user experience and comply with regulatory requirements.

Purpose of Data Usage

The personal data we collect is used for the following purposes:

• Account management: To create and manage your account, process transactions, and communicate with you regarding your account status.
• Marketing communication: To send you promotional materials, newsletters, and other information about our services, provided you have opted in to receive such communications.
• Anti-fraud checks: To detect and prevent fraudulent activities and to ensure the integrity of our services.
• Anti-Money Laundering (AML) compliance: To comply with legal obligations related to AML regulations, which may include verifying your identity and monitoring transactions for suspicious activities.
• Know Your Customer (KYC) procedures: To verify the identity of our users in accordance with regulatory requirements and to ensure a safe gaming environment.

Data Sharing

De Montreal may share your personal information with:

• Payment providers: To process transactions and manage payments securely.
• Verification partners: To confirm your identity and comply with KYC regulations.
• Regulatory authorities: Where required by law, we may disclose your data to regulatory bodies or law enforcement agencies for compliance purposes.

We ensure that any third parties with whom we share your data are contractually obligated to protect your personal information and use it only for the purposes specified.

User Rights

As a user, you have certain rights regarding your personal data, including:

• Right to access: You have the right to request access to the personal data we hold about you.
• Right to request deletion: You may request that we delete your personal data, subject to our legal obligations to retain certain information.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data under certain circumstances.

To exercise these rights, please contact our support team for assistance.

Cookie Policy

De Montreal uses cookies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences and improve our services. We use the following types of cookies:

• Essential cookies: These cookies are necessary for the functionality of our website and allow you to navigate the site and use its features.
• Analytical cookies: These cookies help us analyze how our website is used, enabling us to improve its performance and user experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server environments. We regularly review our security practices to ensure that your information remains safe.

Data Retention

De Montreal retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we ensure that it is securely deleted or anonymized.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any significant changes by posting a notice on our website or through other communication channels. Your continued use of our services after such changes will constitute your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team. We are committed to addressing your inquiries in a timely and effective manner.

Conclusion

De Montreal values your privacy and is dedicated to ensuring that your personal information is handled with the utmost care. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data and your rights regarding that data.